Returns
If your shoes aren't right, we'll keep it simple. You have 30 days from delivery to start a return.
How to start
Sign in to your account, select the order, and choose Create Return.
Ordered as a guest? [Start a return here] — you'll need your order number and the email you ordered with.
What it costs, by region
United States Free returns. We send you a prepaid label. No restocking fee. Free size exchanges — see Refunds & Exchanges.
Hong Kong, Macau and Taiwan Return to our Hong Kong warehouse. You arrange and pay for return shipping. No restocking fee.
All other countries You arrange and pay for return shipping. A 25% restocking fee per pair applies. Original shipping, duties and taxes aren't refundable.
Timing
- Request your return within 30 days of delivery.
- Once it's approved, send it within 21 days.
We go by the date your carrier first scans the parcel, not the date it reaches us. Postal delays aren't your problem.
Condition
Shoes need to come back unworn and unwashed, in original condition, with all original packaging, tissue and shoe boxes.
Try them on indoors on a clean floor or carpet. Outdoor wear marks the soles, and we can't accept them back once that happens.
Sending it back
United States — use the prepaid label from your return confirmation email. Please don't use a different carrier; parcels sent outside our network can't be accepted at the warehouse.
Everywhere else — use any carrier you like, but please send it with tracking and write your order number clearly inside the package. We can't trace parcels sent without it.
Final sale
Items marked Final Sale, sale items and gift cards can't be returned, refunded or exchanged.
Faulty or wrong item
If anything arrives defective, damaged or incorrect, email info@articleno.com straight away. We'll cover the return shipping and put it right.